Skip to main content
The Nutrition Science Group

Privacy Policy

Effective Date: March 6, 2024

The Nutrition Science Group ("we", "us", or "our") operates the website nutritionsciencegroup.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or enquiry form on our Site
  • Book a coaching session or consultation
  • Subscribe to our newsletter or mailing list
  • Communicate with us via email, phone, or other means
  • Create an account or register for our services

This information may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Health-related information you voluntarily share during consultations
  • Payment information (processed securely by third-party providers)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on those pages
  • Referring website or search terms
  • Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our services, including nutrition coaching sessions
  • To respond to your enquiries and provide customer support
  • To send you relevant health and nutrition information, if you have opted in
  • To improve our Site, services, and user experience
  • To process transactions and send related information, including confirmations and invoices
  • To comply with legal obligations under Australian law
  • To detect, prevent, and address technical issues or security threats

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site, processing payments, or delivering services (e.g., email marketing platforms, payment processors). These providers are obligated to keep your information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you use our Site.

We use the following types of cookies:

  • Essential Cookies: Necessary for the basic functioning of the Site, such as remembering your preferences.
  • Analytics Cookies: Used to collect anonymous usage data through services such as Google Analytics to help us understand how visitors interact with our Site and improve our content and services.
  • Marketing Cookies: May be used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain parts of the Site.

5. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
  • Complaint: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us: